Player Wellbeing

Responsible Gaming at er99 — Your Wellbeing Comes First

er99 believes that gambling should always be a form of entertainment — never a source of stress, financial strain, or harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control and play safely.

21+ Only
Self-Exclusion Available
Deposit Limit Controls
Time-Out Options
24/7 Support

Player Protection Tools

Six Ways er99 Helps You Stay in Control

Every er99 account comes with a full suite of responsible gaming tools. These features are available at no cost and can be activated instantly through your account settings or by contacting our support team.

Deposit Limits

Set a daily, weekly, or monthly deposit ceiling on your er99 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately and can only be lowered (not raised) on a same-day basis, giving you genuine control over your spending.

Session Time Reminders

Choose how long you want each gaming session to last. er99 will display a clear on-screen reminder when your chosen session duration is reached. Keeping track of time spent on the platform is one of the simplest and most effective responsible gaming habits.

Cool-Off Period

A cool-off period temporarily suspends your access to the er99 platform for a short period of your choosing — typically between 24 hours and 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. Promotional communications are also paused. This option is ideal if you feel you need a brief break.

Self-Exclusion

Self-exclusion is a longer-term option for players who feel their gambling is becoming problematic. You can self-exclude your er99 account for periods ranging from 6 months to 5 years, or request a permanent self-exclusion. During self-exclusion, your account is fully blocked, all marketing stops, and reactivation requests require a mandatory review period.

Loss Limits

Set a cap on the total amount you are willing to lose within a given time period — daily, weekly, or monthly. If your net losses reach the limit you have set, further wagering is suspended for the remainder of that period. This tool works alongside deposit limits to provide layered financial protection.

24/7 Support Access

er99's customer support team is available around the clock via live chat and email. If you feel your gambling is getting out of hand, our trained support staff can guide you through activating any of the tools above, assist with account restrictions, or simply listen and point you toward professional help resources available in Bangladesh.

21+

er99 Is Strictly for Adults Aged 21 and Above

er99 enforces a strict minimum age policy. All players must be 21 years of age or older to register an account, make deposits, or place any bet on the platform. Age is verified as part of the mandatory KYC process. Any account found to belong to an individual under the age of 21 will be closed immediately, all funds returned to the deposit source, and the matter reported where required by applicable rules. If you suspect a minor is using er99, please contact our support team without delay at [email protected] so we can act immediately.

Know the Warning Signs

Is Gambling Becoming a Problem?

Responsible gaming starts with self-awareness. The signs below may indicate that gambling has moved from entertainment to something more serious. If you recognise any of these in yourself or someone close to you, er99 encourages you to seek help without hesitation.

Spending more money on gambling than you can comfortably afford to lose.

Chasing losses — placing larger bets to try to recover money you have already lost.

Gambling for extended periods without taking breaks, losing track of time on the platform.

Borrowing money from family, friends, or financial institutions to fund gambling activity.

Neglecting work, studies, family responsibilities, or personal health because of gambling.

Feeling anxious, irritable, or restless when not gambling, or when trying to cut back.

Hiding gambling activity from family members or lying about the amount of time or money spent.

Using gambling as a way to escape from stress, anxiety, depression, or personal problems.

Repeatedly trying to stop or reduce gambling without success.

Getting Help

How to Activate a Restriction or Request Help

Activating responsible gaming tools on er99 is straightforward. Follow these steps to protect your account immediately.

1
Log In to Your er99 Account

Access your account via the er99 Login page. All responsible gaming tools are managed from within your account dashboard under the Player Protection settings area.

2
Navigate to Player Protection Settings

Inside your account dashboard, locate the "Responsible Gaming" or "Player Protection" section. From here you can set deposit limits, loss limits, session reminders, cool-off periods, or initiate a self-exclusion request.

3
Choose Your Tool and Confirm

Select the tool appropriate to your situation, enter your preferred parameters (e.g., daily deposit limit of ৳2,000), and confirm. Restrictions that reduce access take effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period.

4
Contact Support if You Need Immediate Help

If you are in distress or need a restriction applied urgently, do not wait — contact the er99 support team directly via live chat. Our team is available 24/7 and can apply account restrictions on your behalf within minutes. You can also email [email protected] at any time.

5
Seek Professional Support if Needed

If you believe you or someone close to you has a serious gambling problem, professional support is available. er99 encourages all players to reach out to counselling and mental health services in Bangladesh. Speaking to a professional is a sign of strength, not weakness.

Our Commitment

er99's Responsible Gaming Promise

Responsible gaming is not a checkbox for er99 — it is a core part of how we operate. Here is what we commit to every player on the platform.

Entertainment, Not Escapism

er99 is designed to provide safe, enjoyable online entertainment for adults in Bangladesh. Cricket betting, live casino games, and slots on er99 are meant to be fun recreational activities — not solutions to financial difficulty or emotional distress. We actively promote this distinction in our communications and in the design of the platform itself.

Every er99 player is encouraged to set a personal entertainment budget before playing and to treat any losses as the cost of entertainment — similar to a cinema ticket or a restaurant meal. The unpredictability of outcomes is what makes gambling exciting, but it also means you should never bet money you cannot afford to lose.

Fair Play and Honest Odds

All games available on the er99 platform — including slots from providers like Pragmatic Play, NetEnt, and Microgaming, and live casino titles from Evolution Gaming and Ezugi — use certified random number generation. er99 does not manipulate outcomes and does not use deceptive game mechanics designed to foster addictive patterns.

No Incentives to Chase Losses

er99 will never send promotional offers, bonus nudges, or re-engagement messages to players who have activated responsible gaming restrictions, are in a cool-off period, or have self-excluded. Players who have set a deposit limit will not receive communications encouraging them to increase their spend. Our marketing practices are designed to respect, not undermine, the choices players make about their own wellbeing.

Ongoing Platform Monitoring

er99 uses internal monitoring tools to identify player behaviour patterns that may indicate problem gambling — such as extended sessions, rapid loss escalation, or frequent failed login attempts following a self-exclusion. Where such patterns are identified, our team may proactively reach out to the player to check on their wellbeing and offer support tools. We also perform regular audits of our responsible gaming features to ensure they are functioning as intended.

Common Questions

Responsible Gaming — Frequently Asked Questions

Quick answers to the most common questions about er99's responsible gaming tools and policies.

Log in to your er99 account and navigate to the Player Protection section of your account dashboard. From there, select "Deposit Limits" and choose your preferred period (daily, weekly, or monthly). Enter the maximum amount you wish to deposit during that period and confirm. The limit takes effect immediately. If you wish to lower your limit, the change applies straight away. If you wish to raise your limit, a mandatory review period applies before the increase is activated.

A cool-off period is a short-term account suspension typically lasting between 24 hours and 6 weeks. It is designed for players who want a brief pause. Self-exclusion is a longer-term measure — lasting from 6 months up to permanent — for players who feel their gambling has become genuinely problematic. During self-exclusion, your account is fully blocked and reactivation requires a mandatory waiting period and review. Both tools are available free of charge from your account settings or through the support team.

Yes. If you have a positive balance in your er99 account when you initiate a self-exclusion, you may request a withdrawal of your available funds. Deposits and gameplay are blocked immediately, but er99 will process your withdrawal request to your registered payment method — bKash, Nagad, Rocket, or other — in accordance with standard withdrawal processing times. Contact support if you need assistance with this process.

No. er99 does not send bonus offers or promotional messages designed to encourage increased spending to players who have active deposit limits, loss limits, or any other responsible gaming restriction on their account. Marketing preferences can also be adjusted independently through your account settings at any time.

If you are concerned about a family member or friend, the most important first step is to talk to them openly and without judgment. Encourage them to contact the er99 support team to discuss the self-exclusion options available to them. If a third party contacts er99 support with legitimate concern about another player's account, our team will review the situation sensitively and take appropriate action where possible within the bounds of our privacy and account security policies.

No. er99 is strictly for adults aged 21 and above. This age restriction is enforced through the mandatory KYC (Know Your Customer) verification process, which requires every player to submit valid identity documentation before withdrawals are permitted. Any account identified as belonging to an individual under 21 will be closed immediately, with all funds returned. If you are under 21, please do not attempt to register on the er99 platform.

Play Smart. Stay in Control. Enjoy er99.

Responsible gaming keeps the fun in every session. Explore our games, review our FAQ, or contact support if you ever need a hand. 21+ only — please play within your means.

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